Return and Refund Policy
Thank you for your purchase from Franklin Wire LLC. We strive to provide high-quality products, and your satisfaction is important to us. Please review our return and refund policy below:
1. Eligibility for Return
- Returns are accepted within 30 days from the date of delivery.
- Products must be returned in unused, resalable condition and in their original packaging.
- Custom or made-to-order products are not eligible for return unless defective or damaged upon arrival.
2. Restocking Fee
- A 20% restocking fee will apply to all returns. This fee covers processing, inspection, and restocking of the items.
- The restocking fee will be deducted from the total refund amount.
3. How to Initiate a Return
- To initiate a return, please contact our customer service team at Franklin Wire LLC.
- Provide your order number, the reason for return, and a description of the item.
- After approval, you will receive a return authorization and instructions on how to return the item.
4. Refund Process
- Once we receive and inspect the returned item, we will issue a refund to your original payment method within 7-10 business days.
- Please note that shipping costs are non-refundable unless the product was defective or an error was made on our part.
5. Defective or Damaged Items
- If the item you received is defective, damaged, or incorrect, please contact us within 7 days of receipt for a full refund or replacement at no additional cost.
- You may be required to send us photos of the defective or damaged items.
6. Non-Returnable Items
The following items are non-returnable:
- Custom-made or personalized products.
- Products that have been used, altered, or damaged by the customer.
7. Shipping Costs
- Customers are responsible for return shipping costs unless the product is defective or we made an error with the order.
- We recommend using a traceable shipping service and obtaining insurance for high-value items.
If you have any questions or need further assistance, please contact us at info@franklin-wire.com or at (442) 204 6687.
Thank you for shopping with Franklin Wire LLC.
